Cookie Policy

Cookies

We use cookies to make this website as useful to you as possible.

Cookies are small text files that we put in your browser to track usage of our site (to improve and enhance it) but they do not tell us who you are. Absolutely no uniquely identifiable information is stored in any of our Cookies.

What are cookies?

A cookie is a piece of data/text file that is placed in your computer’s memory when you visit a website. The information the cookie contains is set by our website’s server and, depending on the type of cookie, may be used each time you visit our website/s.

Cookies are widely used to make our website/s work, or work more efficiently for you, our guest, as well as to provide companies with information about traffic through the website.

Cookies are designed to remember things that you have done on a website in the past, which can include putting products in your basket, logging in, or clicking on links. This can save you time when you visit a website more than once.

Cookies can be used by our website/s in the following ways:

  • To remember your preferences.
  • To remember your password.
  • To find out what the website doesn’t do well and make improvements to it in future.
  • Allow you to share pages with social networks like Facebook.
  • To make personalised product recommendations, based upon your previous times you’ve visited our website/s.
  • Make sure advertising on other websites is relevant to you.
  • They can also help us to see how many people are visiting our website and which pages are the most popular (see 'Google Analytics').

 

Advertising cookies

Our website may use cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behaviour. You can opt-out of interest based advertising by visiting http://optout.networkadvertising.org/.

We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners (Criteo). This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use. To read more about their linking capabilities, please refer to the Criteo privacy policy.

 

Google Analytics

This is a behavioural tracking service that shows us what pages people have visited, for how long and it what order. It also tells us whether people are using desktops or mobile devices to view the website, and other helpful information. This data helps us find out what can be improved on the website and how important it is.

List of cookies

Here is a list of the main cookies we use, and what we use them for on our website/s.

Cookie name Cookie purpose
ASP.NET_SessionId cookie This cookie allows our web servers to respond to your actions on the website such as "Get Your Sale Price" or browsing the website. The website wouldn't work for you without it.
CONSENT Complies with the European Union (EU) user consent policy.
_qca The __qca cookie may use your "computer's IP address, pixel code, referring HTTP location, current HTTP location, search string, time of the access, browser's time, any searches made on our website, and other statistics" in order to "analyze Log Data from different websites and combine it with other non Personally Identifiable Information to produce the Reports that are made available on the Quantcast.com site, to enable web publishers and advertisers to deliver audience segments that are appropriate for their products or services."
_utma, _utmb, _utmc, _utmz These cookies enable the function of Google Analytics. This helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

The data stored by these cookies can be seen only by the relevant teams at Repair and Maintenance Plans Limited (RAMP) and Google and never shows any confidential information.
_ga, _gid, gat_UA-nnnnnnn-nn These cookies enable the function of Google Analytics. They are set to both identify and throttle requests.
IDE, 1P_JAR Google advertising cookies used for user tracking and ad targeting purposes.
NID Google tracking cookie.
PHPSESSID This cookie a reference to a session stored on the web server. No information is stored in the user's browser.
VISITOR_INFO1_LIVE YouTube cookie which measures your bandwidth to determine whether you get the new player interface or the old.
PREF YouTube cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google's SafeSearch filter turned on.
YSC YouTube cookie set on pages with embedded YouTube video
id, uid Criteo cookies tracking ad campaigns and gathering information on compilation of layouts and colours used in dynamic banners. Please visit Criteo's privacy page for more information.
mc This Quantserve/Quantcast cookie helps us to understand the characteristics and demographics of the people who visit our website. Please visit Quantcast's privacy page for more information.
fr Facebook tracking cookie.
salutation, firstname, lastname, useremail, userphone, postcode These cookies relate to dealer contact enquiry details entered and are used to speed up an individual's future enquiries by auto-filling contact forms.
caoPopInMode, popinCount These cookies are set by Contact At Once and relate to the state of the "pop in" element. Please visit Contact At Once privacy page for more information.

 

You can at anytime refuse the use of cookies.

 

IP addresses

The additional cookies that run during your session will collate information regarding your computer in the form of server logs including where available your IP addresses, operating system, browser types regarding your systems administration.

This is for the purpose of statistical data, disabling cookies ensures that your IP address will not be recorded. You can update your cookie preferences in your browser settings. Please note that disabling cookies will ensure that your IP address will not be recorded.

We would request that the cookies are accepted, as they are used for:

  • Customisation of the website layout and content.
  • Recognition of when a user has visited and how many unique visits are received.
  • Remembering your preferences and settings.
  • Recognition of devices so as to not need to provide the same information on visits to the website.
  • Identification of errors for resolution.
  • Identification of what is relevant whilst browsing the website.
  • Collation of statistical and anonymous information around the use of our digital services.
  • Effectiveness of our website and online message.