Privacy & Cookie Policy

When you contact us through our website you may be asked for the following details:

• Name
• Full address
• E-mail address
• Contact telephone number

We will then keep your details safely and will not sell or rent your details to third parties.

We will only share your information in the way described in this statement.

Repair and Maintenance Plans Limited (RAMP) may pass your data to a select number of partners if you request details.

Repair and Maintenance Plans Limited (RAMP) may use your personal details to contact you about news and special offers that we think may be of interest to you as part of the contractual and consent process.

If you wish to subsequently amend your consent, please e-mail us at: generalenquiries@ramplimited.co.uk.

Please also use these contact details to let us know if you would like us to delete any information from your records and we will do so at any time.

Personal information, collection and retention

The use of our website/s will result in the organisation receiving information from you. This will be used to provide the requested products to you.

The organisation requires this information to provide our online services in order to book appointments or services with our maintenance agents, approved dealerships/repairers. We will detail this information below.

To make an online booking for maintenance events we require the following; Name, Address, E-mail Address and Telephone Number.

As part of our duty of care we will contact you with reference to your products when required.

Repair and Maintenance Plans Limited (RAMP) may use your personal information for general marketing purposes as part of the contractual or consent process.

If you subsequently wish to amend your consent on general marketing then please request that by sending an email to generalenquiries@ramplimited.co.uk or a written request to:

Repair and Maintenance Plans Limited
21 Commerce Road
Lynch Wood
Peterborough
PE2 6LR

Please be aware that if you call Repair and Maintenance Plans Limited (RAMP) that your calls may be monitored or recorded for training purposes.

Our data retention periods are reviewed on a regular basis and we will only hold your personal information as long as it deemed relevant for the required activity or as required for legal reasons or as stated in any relevant contract that we have in place with you.

Repair and Maintenance Plans Limited (RAMP) will contact you with reference to our duty of care OR where there is a contractual reference for us to do so.

If you have agreed to receive marketing from us by form of consent you will have the option to select which form of marketing you would like to receive. You can choose to amend your consent to receive such marketing from us which you can do by written request or by sending an email to generalenquiries@ramplimited.co.uk who will change and remove the methods you wish to be contacted by.

We track your movements on the website to analyse trends and public interest in our products and services, administer the site and gather information for aggregate use. The information we gather in this way is anonymous and is not linked to personal information from which you can be identified.

We share information within our group of companies in order to offer you the full range of our services, but your personal data is not disclosed to any third parties outside our group without your consent.

You should be aware that the transmission of information via the Internet is not completely secure although we will use our best endeavours to protect your personal data. We cannot guarantee the security of your data in transit.

After receiving your information we will use clear procedures and security features to try to prevent unauthorised access.

We will never ask you to email your bank details, usernames, passwords, or ask you through an email or text for personal banking information.

If you suspect you have become a victim of fraud please report this instance to the police through 'Action Fraud' via the website www.actionfraudpolice.co.uk or by calling 03001 232040.

We would also recommend contacting the Information and Commissioners Office (ICO) via their website at www.ico.org.uk.

You may request a copy of your personal information that the company holds about you at no cost. If you wish to access or update your personal information please contact us by sending an email to generalenquiries@ramplimited.co.uk or a written request to:

Repair and Maintenance Plans Limited
21 Commerce Road
Lynch Wood
Peterborough
PE2 6LR

If you wish to remove any of the personal information the company holds please request this via email or writing to the above address.

Repair and Maintenance Plans Limited (RAMP) will contact you to confirm the details of your request to be removed from our database, However, if your specific personal information relates to carrying out a legal contract or for statutory compliance it may need to be retained.

If there are any concerns that we are not using your information in accordance with there processes and with legal precedence or you are not satisfied with our response to your data request that are made you can refer to the Information Commissioners Office (ICO) at www.ico.org.uk.

Repair and Maintenance Plans Limited (RAMP), Ground Floor, 21 Commerce Road, Lynch Wood, Peterborough, PE2 6LR, registered number 10911886. VAT GB286201410.

We may disclose your personal information to other members of our organisation as described above.

We may disclose your personal information to other parties in the event of:

• If we sell any of our businesses we may disclose your personal information to the prospective buyer of the relevant business.
• In the event of a duty of disclosure due to compliance with legal obligation then your personal information may be shared.
• In order to enforce or to comply with our terms and conditions of use for non-compliance.
• Data may be shared with other organisations for purposes of fraud protection and credit risk reduction.
• In the event of a data-cleansing organisation being sourced under contract to ensure accuracy of data information.
• Use of live chat and phone calls your information may be collected and shared with our third party providers.

We use cookies to make this website as useful to you as possible.

Cookies are small text files that we put in your browser to track usage of our site (to improve and enhance it) but they do not tell us who you are. Absolutely no uniquely identifiable information is stored in any of our Cookies.

What are cookies?

A cookie is a piece of data/text file that is placed in your computer’s memory when you visit a website. The information the cookie contains is set by our website’s server and, depending on the type of cookie, may be used each time you visit our website/s.

Cookies are widely used to make our website/s work, or work more efficiently for you, our guest, as well as to provide companies with information about traffic through the website.

Cookies are designed to remember things that you have done on a website in the past, which can include putting products in your basket, logging in, or clicking on links. This can save you time when you visit a website more than once.

Cookies can be used by our website/s in the following ways:

• To remember your preferences.
• To remember your password.
• To find out what the website doesn’t do well and make improvements to it in future.
• Allow you to share pages with social networks like Facebook.
• To make personalised product recommendations, based upon your previous times you’ve visited our website/s.
• Make sure advertising on other websites is relevant to you.
• They can also help us to see how many people are visiting our website and which pages are the most popular (see 'Google Analytics').

Our website may use cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behaviour. You can opt-out of interest based advertising by visiting http://optout.networkadvertising.org/.

We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners (Criteo). This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use. To read more about their linking capabilities, please refer to the Criteo privacy policy.

This is a behavioural tracking service that shows us what pages people have visited, for how long and it what order. It also tells us whether people are using desktops or mobile devices to view the website, and other helpful information. This data helps us find out what can be improved on the website and how important it is.

Here is a list of the main cookies we use, and what we use them for on our website/s.

You can at anytime refuse the use of cookies.

The additional cookies that run during your session will collate information regarding your computer in the form of server logs including where available your IP addresses, operating system, browser types regarding your systems administration.

This is for the purpose of statistical data, disabling cookies ensures that your IP address will not be recorded. You can update your cookie preferences in your browser settings. Please note that disabling cookies will ensure that your IP address will not be recorded.

We would request that the cookies are accepted, as they are used for:

• Customisation of the website layout and content.
• Recognition of when a user has visited and how many unique visits are received.
• Remembering your preferences and settings.
• Recognition of devices so as to not need to provide the same information on visits to the website.
• Identification of errors for resolution.
• Identification of what is relevant whilst browsing the website.
• Collation of statistical and anonymous information around the use of our digital services.
• Effectiveness of our website and online message.

The Websites associated with our group may contain links to and from the websites of our partner networks and manufacturer.

In the event of you following these links, these websites will have their own privacy policies and we do not accept any responsibility or liability for these policies.

We would advise that you check these policies before you submit any personal information to these websites.

The Websites associated with us may offer you opportunity to share or follow information about the business using third party social networking functionality; share this, like or follow buttons.

We offer this functionality in order to generate interest toward our website and services among members of your social networks.

You should be aware that sharing personal information within a social network may result in that being collected by the social network provider. This could result in that information becoming publicly available in internet search engine results.

We do no exercise or endorse controls, policies or practices or any third party social network that you may access through our websites.

Please read the privacy policy or any social network with which you may share information with.

We store your data on secured servers inside the EU. Most of our partner networks are mainly based within the EU but some are based outside.

We have a clear data policy in place regarding the submission of your personal information. This will cover consent to transfer, storing or processing your personal information and data.

In the event of this instance we will take steps to ensure that the required security measures are followed to protect data as per our data security policy.

You can read about the EU e-Privacy Directive and the UK’s Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 at www.ico.org.uk.

We may update our privacy policy from time to time, so would advise that you check it each time you visit the website.